Question 1

How long does each steam eye mask last?

Accepted Answer

Each Lumera Rituals mask provides approximately 45 minutes of continuous warmth at a steady 108°F (42°C). This is significantly longer than most competitors, which typically last 20-30 minutes.

Question 2

Are the masks safe for sensitive skin?

Accepted Answer

Yes. Our masks use medical-grade non-woven fabric and are dermatologist tested. The Unscented variant is specifically designed for those with fragrance sensitivities or allergies. If you have a specific skin condition, we recommend consulting your dermatologist.

Question 3

What are the three scent options?

Accepted Answer

We offer three blends: Chamomile (calming, warm herbal notes), Lavender (classic sleep-promoting floral), and Unscented (pure warmth with zero fragrance). All scents are derived from natural botanical essential oils, never synthetic.

Question 4

Can I reuse the masks?

Accepted Answer

No, each mask is designed for single use. The self-heating iron powder core activates once upon contact with air and cannot be recharged. This ensures optimal hygiene and consistent performance every time.

Question 5

How do the masks heat up?

Accepted Answer

Each mask contains a thin layer of iron powder that generates gentle, consistent heat through a safe oxidation reaction when exposed to air. Simply open the sealed pouch and the mask begins warming within 30 seconds, reaching optimal temperature in about 2 minutes.

Question 6

What is your shipping policy?

Accepted Answer

We offer free standard shipping on all US orders over $69. Standard delivery takes 3-5 business days. Express 2-day shipping is available at checkout for an additional fee. We also ship internationally to Canada, the UK, EU countries, and Australia.

Question 7

What is your return policy?

Accepted Answer

We offer a 30-day satisfaction guarantee. If you are not completely delighted with your purchase, contact our support team for a full refund. Unopened boxes can be returned for a complete refund; for opened products, we offer store credit or exchange.

Question 8

Are the masks safe to sleep in?

Accepted Answer

Absolutely. The masks are designed specifically as a sleep aid. The heat gradually dissipates naturally over 45 minutes, and the mask can be safely worn throughout the night. The ear loops keep it gently in place without pressure.

Question 9

Can I use the masks with contact lenses?

Accepted Answer

We recommend removing contact lenses before use. The masks are designed to be worn over closed eyes, and removing contacts ensures maximum comfort and benefit from the warming therapy.

Question 10

Do you offer bulk or gift orders?

Accepted Answer

Yes! Our multi-box sets are perfect for gifting and offer a better per-unit price. For corporate gifting or bulk orders of 50+ units, please contact us at hello@lumerarituals.com for custom pricing.

Frequently Asked Questions

Still Have Questions?

Frequently Asked Questions

Still Have Questions?